If you have questions, comments or complaints about these Terms or the Sites, please contact us at (574) 626-8223.

SUBSCRIPTION TERMS:

Mobile Wellness, Inc. is devoted to safeguarding our customers and employee private information and ensuring the highest level of confidentiality of records. This Privacy Policy describes the information we collect, how we use it, and the standards and procedures in place to safeguard your personal nonpublic information.

Mobile Wellness, Inc., its personnel, and its affiliates strictly adhere to this Privacy Policy and the security practices and procedures described herein to ensure the confidentiality of customer information. It is Mobile Wellness, Inc.’s  policy to comply with all federal and state laws and regulations relating to the privacy of our customers’ private information (PI) and private health information (PHI).

We receive a number of different types of information about you, including:

The information that’s required when you sign up for the site, as well as the information you choose to share.

If you are coming to the site through an employer or insurer payor such as an Employee Assistance Program (EAP) then there is additional information collected by these Parties. This information is typically collected to confirm your eligibility with the EAP or network benefit administrator and is not shared with your Provider (who will collect your contact information separately). Further, your Employer or the Employer of the subscriber of your benefits will not be provided this information (you likely already gave them similar information in your employee file unless you are a family member of an eligible employee).

Except as permitted by law or as otherwise described below, Mobile Wellness, Inc.  does not disclose any PI/PHI about its customers, or former customers, or employees, to anyone. Mobile Wellness, Inc. does not sell lists or customer information.

Mobile Wellness Inc. collects, retains, and uses PI/PHI from customers to include the following: 

• The information that’s required when you sign up for the site, as well as the information you choose to share.
• Required information such as your name, email address, birthday, and gender. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
• Usernames and User IDs, which are a way to identify you on Mobile Wellness Inc. A User ID is a string of numbers and a username generally is some variation of your name.
• “Public Information” which means the information you choose to make public, as well as information that is always publicly available.
• Information posted to a group chat or moderated session and information kept within a one on one session.
• “Contact Information” is personal information and or family/friend/relation that Mobile Wellness Inc. stores confidentially for your Therapist to access in case of an emergency or mental health crisis.
• Information Mobile Wellness Inc. receives on forms, including, but not limited to, identifying information such as address, telephone number, e-mail address related to customer projects;
• Banking information for billing purposes; such as account # and routing information for invoicing purposes

Information Mobile Wellness Inc. Collects for Employees and Sub-Contractors

Federal law requires us to obtain, verify, and record personal information – such as your name, address and date of birth – in order to confirm your identity, social security number and banking information.

Mobile Wellness Inc. collects, retains, and uses PI from employees and subcontractors including the following:

• Information Mobile Wellness Inc. receives on applications or other forms, including, but not limited to, identifying information such as address, telephone number, e-mail address, social security number, date of birth, mother’s maiden name, medical history;
• Federal Tax ID #;
• Medical records;
• Investment information;
• Background security checks

Information Mobile Wellness Inc. May Share

We keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies or during an emergency circumstance as judged by your Therapist working with local authorities). Generally, we only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We require these third parties to comply strictly with its instructions and we require that they not use your personal information for their own business purposes.

Disclosure of Personal Information

We do not share nonpublic personal information about our customers (present, former and potential) with anyone, except as required by law, or as follows:

• To any person when you authorize such disclosure;
• To computer services consultants and technicians or other security consultants, in

order to ensure the confidentiality and security of customer & employee records;

• To financial service providers or consultants to carry out requested services,

and/or to protect against or prevent actual or potential fraud, unauthorized

transactions, claims, or other liability;

• To independent auditors or consultants in order to carry out institutional risk

control;

• To government or regulatory agencies, including self-regulatory organizations

and to comply with a legal summons, court order, subpoena or a similar legal

process, audit or investigation;

• To swap data repositories

Protection: How We Protect Personal Information

We restrict access to information about you to those employees and subcontractors who need to know that information as part of their job responsibilities. We also educate our employees and subcontractors about the importance of confidentiality and customer privacy through standard operating procedures, special training programs, and our Code of Conduct. We take appropriate disciplinary measures to enforce employee and subcontractors privacy responsibilities. We have developed precautions that comply with federal regulations to ensure the security and confidentiality of customer records and information, to guard against any anticipated threats or hazards to the security or integrity of such records, and to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to our customers or our employees and subcontractors.

Mobile Wellness Inc. maintains strict information security procedures, including physical, electronic and procedural safeguards, to protect the confidentiality of your information. We conduct semi-annual Risk Privacy Assessments and remediate to update our technology to improve the protection of information storage.

Subscription Terms

You agree that services are provided by Mobile Wellness Inc. staff and it’s affiliates. Services are provided as described in the option you choose. Your membership payments will be charged to a credit card or PayPal on a recurring basis. If you accomplish your goals or if you find online counseling with Mobile Wellness, INC. to no longer be helpful for any reason, you can simply cancel the subscription.

 If you consider using your health insurance, please check your coverage carefully by asking the following questions:

• Do I have mental health insurance benefits?
• What is my deductible and has it been met?
• How many sessions per year does my health insurance cover?
• What is the coverage amount per therapy session?
• Is approval required from my primary care physician?

Please note that Mobile Wellness offers very affordable pricing options which are typically comparable with the co-pays of most insurance plans. To use your health insurance call the office at 866.413.1988 for more information.

RETURNS/REFUNDS

Thanks for purchasing our products at mwiservices.org operated by Mobile Wellness Inc.

Due to the nature of our business and products we sell, there are no returns or refunds.

If anything is unclear or you have more questions, feel free to contact our customer support team at (574) 626-8223.

Privacy Policy and Terms

Last Updated: June 27, 2021

Effective: November 01, 2017.

We care about our customers and know that your privacy is important to you. This Privacy Policy (“Privacy Policy”) is our way of sharing how we collect your information, why we need it, and how we use it.

Scope of Application

This Privacy Policy applies to your use of our websites and mobile websites (together, the “Site”) and our mobile applications (together, the “App,” and together with the Site, the “Service”). The Service includes websites and mobile applications operated by Mobile Wellness Inc. and its affiliated brands, including Mobile Mental Wellness, LLC (“Mobile Wellness Incorporated”, “we” or “us”). If you visit another website or mobile application, including another Mobile Wellness Incorporated website or mobile application, the privacy policy of that website or mobile application will apply. Please review the privacy policy of that website or mobile application to understand how that website or mobile application operator processes your information.

This Privacy Policy also applies to the information you provide to us after being presented with or directed to this Privacy Policy. This could be, for example, when you share your information with our service representatives (e.g. a customer service agent or other support staff person) or send us a letter, email or chat.

 Information We Collect and How We Use Your Information

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the App; (3) Information we collect from third parties.

We use your information in several different ways. What we do with your information depends on when we collect it and what we collect.

Information you give to us

• Your name and contact details (such as your email address, mailing address, phone number, and password)
• Additional profile information (such as date of birth, gender, location, and preferred language)
• Your payment information (such as your credit/debit card number, security/CVV code, and expiration date)
• Your financing information (such as social security number, date of birth, and income)
• Your communications and contact history with us (such as service call recordings, chat and instant messages, or communications with our social media channels)
• Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content)

When We Share Your Information

We share your information with the following categories of recipients as an essential part of being able to provide the Site, the App, the Service and related services and offerings, including customer service, to you:

• Mobile Wellness Incorporated subsidiaries and affiliates.
• Companies and individuals that help us deliver our products and services to you, such as suppliers, payment service providers, logistics professionals, and delivery and freight companies.
• Professional service providers who help us run our business, such as marketing companies, insurance plan providers, software vendors, consultants, and advertising partners.
• Companies approved by you, such as social media sites (if you choose to link your accounts to us) and payment processors or financing providers and card issuing banks if you choose to use their services or offerings.
• Government and law enforcement agencies, to (i) comply with a legal process, subpoena, order, or other legal or regulatory requirement; (ii) enforce our Terms of Use or other policies; or (iii) pursue available legal remedies or defend legal claims.

We share your information with third parties only as described in this Privacy Policy, with your consent, or as disclosed at the time we collect your information. We may anonymize your information and share such anonymized information with third parties for any purpose permitted by applicable laws.

Our Cookie Policy

We use cookies when you visit our Site and App to analyze traffic, optimize performance and content and to provide an integrated and more personalized shopping experience for customers. Cookies are small text files that are stored by your Internet browser on your computer. While our cookies may change from time to time, we generally use the following types of cookies:

• Functionality cookies, which allow you to navigate the site and use our features.
• Analytics cookies, which allow us to measure, analyze and understand how our customers use the Site and to identify ways to improve both its functionality and your shopping experience. For example, we use Google Analytics to help us evaluate your use of the Site, to compile reports on website activity, and to provide other services related to website activity and internet usage. To learn how Google Analytics collects and processes data, please visit: “How Google uses information from sites or apps that use our services” located at www.google.com/policies/privacy/partners.
• Customer preference cookies, which help us remember your preferences (like your language or location) and make your experience more personalized to you.
• Targeting or advertising cookies, which allow us to deliver digital ads relevant to you. These types of cookies also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns. We use cookies to help us identify and retarget users who may be interested in our products, services or offerings both on our Site and on third party websites. For example, we use proprietary technology to specifically target users by creating advertising material based on the users’ previous behavior. To disable interest-based ads, please see Direct Marketing and Behavioral Advertising below.

You can prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site (such as storing items in your Cart between visits, customizing your website experience, and making marketing messages more relevant).

We also use web beacons to help us identify your computer and evaluate user behavior, such as reactions to promotions. Web beacons are small GIF files that can be embedded in other graphics, emails, or similar. To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages.